Hospitality insights
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The Rise of Dark Kitchens and Why They Matter
Dark Kitchens. They sound a bit scary, don’t they? And there’s a reason for that. Because they aren’t somewhere that you or I can go. Instead, they’re used as an extension of a restaurant’s kitchen or, in some cases, as the sole kitchen for delivery-only food orders. Dark Kitchens are the most popular way to […]
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7 ways contactless technology will improve your business
Contactless technology is making our lives easier. Take contactless payments, for example. They account for two-thirds of financial transactions made across the UK. And once the pandemic ends, the number is expected to rise. So what makes them so popular? Convenience, speed, and safety – both for our health during the pandemic and for […]
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How self checkouts have evolved to better meet business needs in the age of disruption
Digital technology continues to disrupt every aspect of global commerce. And this is a good thing. Because when technology, such as self-checkouts, evolves to meet consumer demands, it offers a set of benefits to businesses of all sizes. And this includes business in both the retail and hospitality sectors. Self-checkouts do this because they solve […]
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How can POS improve the customer experience?
Customer experience has become an essential consideration for every profitable business. Sometimes shortened to CX, customer experience is essentially a bit of a buzzword for how you make your customers feel. It includes customer service but is more than that. It’s the image they get when they think about your brand. It’s the experience they […]
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UK consumers are keen to try unique dining experiences like VR
As the night time industry continues to plan for the future and many operators look to take their customer offering to the next level, we commissioned some research to shine a light on consumer perception of the emerging technologies that some venues are adopting. Virtual reality (VR) is one technology that is having a considerable […]
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5 of the most exciting takeaway trends for 2024 you need to know about
Phew! 2020 finally came to end. And thank goodness for that. But as we start a new year afresh, with an atmosphere of hope for change, we can be sure that the takeaway industry won’t be turning back to how it was. Most likely, the demand for takeaways will continue to rise. And that’s because […]
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Would you trust a robot to cook you dinner?
Would you trust a robot to cook your dinner at your favourite restaurant? Or your local takeaway to deliver your pizza by automated drone? We carried out research which found that a quarter of UK consumers would be happy for a robot to be in charge of preparing their meal in a restaurant, whilst 30% […]
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Hospitality is embracing technology to tackle the climate crisis
Many hospitality businesses are leaning into IoT (Internet of Things) to improve operational efficiencies. And it’s no wonder when IoT’s are networks of hyper-connected physical devices that collect and transfer data between each other over wireless networks. From increased levels of connectivity to energy-efficient environments, the benefits of this technology are boundless. And, by implementing […]
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Consumers likely to increase spend for bespoke hospitality experiences: new research from Grafterr
Simulating human intelligence in machines, artificial intelligence (AI) is used to mimic our cognitive functions and has the ability to analyse behaviour, preferences, feedback and characteristics to accurately uncover and deliver information tailored to individual customers. AI also has the ability to predict consumer wants, based on what they’ve searched or purchased previously. And in […]
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New research from Grafterr shows table service and takeaway are essential for UK customers
From process automation to self-service kiosks, new technologies have been changing the hospitality sector for the better. To understand how they’ve affected customer’s perceptions, Grafterr has commissioned an exciting new piece of in-depth research. Compiled into a new report, our research shows one-third of consumers would only visit a venue if they could get table […]