Can I keep my existing hardware?

In most cases yes — Grafterr POS runs on standard Android, iOS and Windows terminals, and can connect to most existing printers in the UK. Speak to our team if you have any questions.

How long does setup take?

Most venues are live within a week, including menu build, branding and staff training.

What happens if the internet drops?

Service carries on in offline mode. Orders and payments queue locally and sync as soon as the connection is back.

Can you import my current menu?

Yes — in bulk from a spreadsheet, with our AI menu uploader, or item by item if you would rather tidy it up on the way in.

Does it work across more than one site?

Yes. Menus, pricing and reporting roll up across sites, with per-site overrides where you need them.

Online ordering
Your food, your brand
your customers.

A modern online ordering experience that means bigger basket sizes, faster payments, and marketing tools that help you get discovered and keep customers coming back.

Speak to our team

Packed with features
to maximise your revenue

See the full feature list

Customer browsing a restaurant's own ordering site on their phone at home

Your branded storefront. Your logo, your brand, your menu across your very own website and mobile app.

Customer choosing extras and sauces for a burger on their phone

Order customisation. Give customers full control over every order with built-in modifiers, add-ons, sides, and meal deal customisation.

Customer being offered a meal upgrade while ordering on their phone

Increase avg spend. Smart up-sells and cross-sells appear at the right moment, increasing basket size on every order.

Customer scheduling a collection order for tomorrow on their phone

Open 24 hours. With built-in pre-ordering, customers can place orders for the future, so your ordering page is never closed, even when your kitchen is.

Friends in a café building a group order together

Group ordering. Customers share a link so everyone can add their own items to a single order, from office lunches to a table of friends — sorted.

Customer paying for an online order on her phone with a bank card

Seamless payments. Accept Apple Pay, Google Pay, and card payments directly at checkout and offer discount codes to increase conversion.

Get discovered, offer delivery and create loyalty

Online ordering, deliveries and marketing with zero commission

Get found with Google

Boost your business's visibility on Google Search and Maps and drive more website and mobile orders for free with our Order with Google integration.

Marketing and Analytics Tracking

Know which ads actually generate orders. Connect Google Tag Manager, GA4, Google Ads, Meta Pixel and TikTok Pixel, and Grafterr shares visits, baskets, checkouts and completed orders with the real order value. See your return on ad spend and put your budget behind direct orders, not commission.

Create loyalty

Capture customer data at checkout and turn it into repeat business, with email and SMS campaigns, loyalty rewards and offers that bring customers back to you.

Turn first-time customers into regulars.

Grafterr
Marketing Suite

Capture customer data at checkout and turn it into repeat business, with email and SMS campaigns, loyalty rewards and offers that bring customers back to you, not a delivery app.

First time order discount. Automatically reward new customers with a discount on their first order, the easiest way to turn a browser into your next repeat customer.

Delivery & driver tracking

Run your own delivery team, assign orders to your drivers, track their live location and monitor status, all from Grafterr. Or let Uber handle it for you, with no drivers, vehicles or rotas to manage, and no commission to pay. Switch between the two, or run both side by side.

Know where the order is,
and who's delivering it.

Assign deliveries to your in-house drivers, track their live locations on a map and check each order's status, all from your Grafterr POS.

Offer deliveries without
hiring your own drivers

Enjoy a professional delivery service without employing drivers, managing vehicles or handling rotas. Assign your orders to Uber and let them manage the delivery for you, without paying commission.

A branded mobile app

OrderingPaymentsLoyalty

Your brand in your customer's pockets

Your very own branded mobile app packed with features to create loyalty.

Your own branded app. Give customers a dedicated app with your name on it, not a marketplace full of competitors.

Customers order, pay, track their delivery and collect loyalty points all in one place.

Instant order sync
direct to your kitchen

Automatically sync your menu to your app and website. Online orders then sync on your POS and kitchen with the items, modifiers and delivery details your team needs.

Speak to our team