Grafterr with
Hermanos taco house
Hermanos Taco House is a leading Mexican restaurant chain. They partnered with Grafterr to use our online ordering technologies, POS, and Grafterr Pay. Additionally, they use our integration of 3rd party delivery apps to improve order management and streamline operations.
Their setup
- POS
- Delivery apps integration
- Online ordering
- Payment processing
A unique sales proposition
Hermanos Taco House stands out from the typical Mexican restaurant in London by providing authentic dishes and offering a modern and engaging dining experience for its customers.
By automating processes and finding operational efficiencies, their focus can stay on the sizzling fajitas and crispy tacos, with each dish reflecting a commitment to authenticity at each location.
Grafterr's technology facilitates simplified ordering and streamlined handovers between the front-of-house team and the kitchen. With efficient fulfilment processes, staff can focus on service and ensuring more customers walk away happy, boosting revenues generated from each location.
Oney system to manage it all
Hermanos Taco House initially approached Grafterr to implement a modern POS system and streamline their operations. After reviewing our complete technology suite, they decided to adopt multiple products to achieve three key outcomes: streamlined order management, improved operational efficiencies and enhanced reporting. They have now successfully implemented Grafterr in two of their five locations so far and plan to continue rolling-out to all locations.
Streamlined order management
With integration of 3rd party delivery...
Improved operational efficiencies
We worked with Hermanos Taco House...
Enhanced reporting
The central dashboard in our POS...
“By reducing the steps needed to complete orders, Grafterr made our workflows more efficient. In return, we are better equipped to explore expansion opportunities and we're excited about our growth plans for 2024 and beyond!”
David Gutiérrez Aznar, Co-owner of Hermanos Taco House
A transformation from complexity
to clarity
Before partnering with Grafterr, Hermanos Taco House faced several significant operational challenges. For starters, its outdated POS system limited expansion capabilities, creating obstacles for its front-of-house team. Additionally, it lacked multi-channel functionality and reporting capabilities. As Hermanos Taco House worked to open new locations and create franchising opportunities, these systemic barriers became problematic.
The business had come to rely heavily on third-party delivery app dashboards, requiring manual management of multiple tablets to process orders. They needed an integrated, centralised system that could streamline workflows and operations.
By incorporating our technology and systems into their existing structures, they could solve multiple issues simultaneously. This partnership created clarity from complex structures, reducing workloads and stressors for employees and the entire business.
Meeting the goal of optimal
performance
Our POS system provides Hermanos Taco House with detailed reporting and the ability to compare and manage the brand’s performance across all its channels. By integrating delivery apps into their POS system, less time is wasted juggling multiple workflows, meaning the order management process becomes more efficient.
We gave Hermanos Taco House more control and enhanced visibility across all aspects of the brand and business. Simplifying order management has led to better decisions and increased efficiencies, saving considerable time for employees. By reducing their reliance on third-party platforms, Hermanos Taco House can remain focused on delivering an exceptional experience to their customers.
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