Grafterr with
Helston Grill
Helston Grill turned to Grafterr’s online ordering system to enhance efficiency, lower costs, provide a better experience for both customers and staff, eliminate manual errors, and improve customer experience. This case study explores how Grafterr became an integral part of Helston Grill’s daily operations.
Their setup
- Online ordering
- Payment processing
Overview
The ultimate online ordering solution for takeaways:
Helston Grill’s journey
For Helston Grill, managing peak-time demand while keeping costs low was a constant challenge. Manual order-taking led to delays, miscommunications, and increased labour costs. Recognising the need for a more efficient solution, Helston Grill adopted Grafterr’s online ordering system to streamline operations.
About Helston Grill
Helston Grill is a well-known takeaway specialising in kebabs, pizzas, and burgers. Located in a high-demand area, it has built a strong reputation for quality food and reliable service.
Owner Hasan Kilic has been operating the business for several years, constantly seeking ways to improve efficiency and customer satisfaction.
With an increasing demand for home deliveries, Hasan needed a technology partner that could provide a seamless and affordable online ordering system.
A smarter way to manage online orders
without high costs
Before adopting Grafterr, Helston Grill faced high operational costs from excessive software fees, inefficient manual order-taking that led to errors, and a frustrating ordering process that impacted customer retention. With rising costs in the hospitality sector, Hasan needed a system that would not only streamline online orders but also offer better value for money.
Better customer experience
Helston Grill faced challenges...
Faster order management
Orders now go directly into the...
24/7 Responsive support
The ability to contact a support...
“We wanted a system that wouldn’t cost us too much
but
would make life easier for both us and our customers, and
Grafterr was the best option.
Hasan Kilic, Owner of, Helston Grill
Cost savings and increased
profit margins
Before switching to Grafterr, Hasan was dealing with high operational costs that significantly impacted his bottom line. The previous ordering system charged excessive commission fees, which meant that a substantial portion of revenue was lost before the food even left the kitchen. On top of that, additional costs for support, updates, and system maintenance made it increasingly difficult to maintain profitability.
Grafterr’s transparent pricing model provided immediate relief. With a flat-rate fee structure, Hasan was able to forecast his costs more accurately without worrying about unpredictable deductions. More importantly, the cost savings allowed him to reinvest in his business, ensuring his team had access to high-quality ingredients and equipment. With more financial control, Helston Grill could focus on improving operations rather than simply covering expenses.
Why Helston Grill recommends
Grafterr
While Helston Grill is not currently planning to expand, Hasan is considering new ways to improve customer service. Grafterr Self-service kiosks are on his radar, allowing customers to place orders in-store without waiting in line.
Hasan highly recommends Grafterr, praising its exceptional value, reliability, and dedicated support, which help streamline daily operations.
“The system works, and when something goes wrong, the team is always there to help. It makes running the business easier, and I’d recommend Grafterr to anyone looking for a solid online ordering solution.” - Hasan.
For takeaway businesses looking to reduce costs and enhance efficiency, Grafterr’s online ordering system is a smart choice.
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