Grafterr with

Boba Tigers

Boba Tigers, a fast-growing bubble tea and sushi chain with multiple locations across London and the south east, partnered with Grafterr to streamline their operations, enhance customer experience and support their plans for expansion.

Their setup

QR table ordering
POS
Payment processing
Self-serve kiosks
Delivery app integration
Kitchen Display Systems

Switching to Grafterr:
The bestdecision for Boba Tigers’ growth

Boba Tigers’ unique concept

Boba Tigers is a unique bubble tea and sushi chain with locations across London and the south east, offering a fresh and vibrant twist on two beloved food trends. What sets them apart is their commitment to using fresh, high-quality ingredients combined with traditional recipes from Taiwan and Hong Kong. With an innovative concept that merges bubble tea and sushi under one roof, Boba Tigers quickly carved out a niche in the market, attracting a loyal customer base.

As they expanded, Boba Tigers recognised the need for a more reliable and efficient technology partner to streamline their growing operations. Struggling with their previous provider FlipDish, they sought an all-in-one solution that could handle everything from self-serve kiosks and mobile ordering, to kitchen control and delivery management.

Bridging the market gap

Grafterr consistently identifies...

Increased branding exposure

With Grafterr’s integrated branding features...

25% increase in ordering efficiency

Thanks to Grafterr's user-friendly interface...

15% increase in repeat customers

With Grafterr's integrated customer data and...

Before Grafterr, we were struggling with label printing
and staff management, but now everything runs much smoother.Our team’s ordering efficiency has improved by 25% since we started usingGrafterr.”

Ali owner of Boba Tigers

Boosting Boba Tigers’ team confidence

Grafterr's user-friendly interface allowed staff to adapt quickly, reducing stress and ensuring smoother day-to-day operations. This directly translated into better service for their customers, with fewer mistakes and faster order processing. This new level of efficiency empowered the team to process more orders per hour while maintaining a high standard of service.

Reliable and responsive
support you can count on!

Another key factor in Boba Tigers’ success with Grafterr has been the level of support provided by the Grafterr team. Ali noted how valuable the 24 hour support has been for managing operations:

“The 24-hour access to the Grafterr support team has been incredibly helpful, especially when managing third-party orders.”

Whether it was troubleshooting initial onboarding queries or answering questions around functionality, the Grafterr team are always there to support us, no matter the time.