In this guide, we will display the steps to managing Web & Mobile Orders via the ePOS Hybrid Operator App.
Once logged into your ePOS Hybrid Operator App, select the Extras icon, and scroll down to Settings to open the General Settings screen.
To ensure Web/Mobile Orders are visible, scroll down to the Web/Mobile Orders section and select Yes to display these orders on the Operator App.
Scroll down further to the Online Order Acceptance section. If On is selected, Web/Mobile Orders will be accepted automatically and sent to the kitchens accordingly. If No is selected, Web/Mobile Orders will need to be accepted manually, at which point orders would then be sent to the kitchens once manually accepted. Choose the appropriate setting based on your preferences.
After selecting your preferred settings, press the Back button to return to the Operator App home screen.
Once the above settings have been updated, you will receive a notification when any new online orders are received. The below pop-up will appear, press OK to close the pop-up and resume using the Operator App.
To view all Web Orders, select the Web Orders icon on the top-right corner of the screen.
The below screen will appear, allowing you to view Web Orders in the relevant categories.
The customer’s contact/address details will be listed on the bottom-left corner, and selecting Change will allow the customer’s Delivery Address to be updated if required.
The gray box marked Web in the above screenshot will list Web if the customer has ordered via your website or Mobile if they have ordered via your mobile app.
The orange box marked POD in the screenshot above will list POD if the customer is to Pay on Delivery, POC if they are to Pay on Collection or PAID if the customer has paid online for their order.
If the Online Order Acceptance setting is set to Yes, the order will be accepted and sent to the kitchen automatically. If No was selected, the Order Ready button in the above screenshot will be replaced with Accept Order, which would then be selected to accept the order and send to the kitchen.
The Change Time button is used if the customer has contacted to request a change in delivery or collection time.
Select the Order Ready button for the customer to receive a notification to confirm that the order is ready for collection/delivery, and select Pay if the customer needs to pay on collection to progress to the Payment Screen. If the customer’s order needs to be cancelled, select the Cancel button.
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