In this guide, we will display the steps to manage POS Orders via the ePOS Hybrid Operator App.
After placing an order via the Operator App and selecting the Order icon, you can review all POS Orders by pressing the Orders icon on the top-right corner of the screen.
This will open the Orders screen, allowing you to view orders by All or specific Service Types - only the Service Types selected will be displayed.
To review an order in further detail, tap on the order itself to view additional settings - in addition to the Add More and Pay buttons also available on the Orders screen, select the Print Receipt button to print an additional copy receipt, and use the Edit Customer Details button to add customer contact information (or edit details for Collection/Delivery orders).
Once the customer is ready to pay, select the Pay button to open the Payment Screen. Select the necessary payment method and press Finish to complete the payment and order.
To Cancel a POS Order once placed, select the Add More button (where additional items can be added to a customer’s order if required), followed by the Cancel Order button on the bottom-right corner of the screen.
**PLEASE NOTE - Cancel Order must be set as a Permission in Staff Management to allow orders to be cancelled, please refer to our Staff Management ePOS Academy guides for reference.**
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